FAQ
Technical
I can’t log into my account. What should I do?
If you are having trouble logging into your account, try the following:
Ensure your email and password are entered correctly.
If you've forgotten your password, click "Forgot Password" to reset it.
Ensure you are using the correct email address associated with your account.
If the issue persists, please contact our Support Team at support@tecdale.com.
I can’t log into my account. What should I do?
Some products may not be available due to high demand or may be temporarily out of stock. You can:
Contact us to inquire about restock dates.
Join the waiting list if an option is available on the product page.
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After Sales Frequently Asked Questions
Order Status & Tracking : How can I check the status of my order?
Once your order is processed, you will receive an order confirmation email with your tracking number. You can track your order status using the tracking link provided in the email.
If you are unable to find the tracking details or need further help, please contact our customer support team.
Returns & Exchanges: What is your return policy?
We offer a 30-day return policy for most products. If you're not satisfied with your purchase, you can return it within 30 days for a full refund, exchange, or store credit, provided the item is in unused and original condition.
For returns and exchanges, please follow these steps:
Visit My Orders in your account.
Select the item and request a return.
You will receive return instructions with a return shipping label.
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