Frequently asked questions

A refurbished computer is a used or returned computer that has been professionally repaired, tested and inspected before it is sold again. TecDale sells only Grade A refurbished units in like-new condition: minimal to no scuffs, and no scratches, dents or other cosmetic damage.

Every listing is labelled New, Open Box or Refurbished, so you always know what you are buying. Read more about refurbished computers.

Each refurbished computer goes through our refurbishing process before it ships:

1. Disassembly and inspection: the computer is taken apart and every part is checked for damage.

2. Testing: we confirm the system has the correct components and that all of them work.

3. Repair or replacement: anything damaged or missing is fixed or replaced, then the computer is reassembled.

4. Quality control: each unit is checked several times to meet our Grade A standard.

5. Cleaning and data wipe: the case is cleaned and all previous data is completely erased.

Brand new items: 1-year warranty.

Refurbished items: 90-day warranty.

Most products: 30-day money-back guarantee.

Some products list different coverage on their product page. You can also add a SureBright extended protection plan at checkout. See full warranty details.

1. Contact us with your order number: fill in the warranty form, email techsupport@tecdale.com or call 1-833-933-8324.

2. Get an RMA number: a technician checks the issue. If it needs repair or testing, we send you an RMA number.

3. Ship it back: pack the item safely and mark the RMA number on the box.

Please contact us as soon as you notice a problem, so it is logged while you are covered.

If an item is confirmed defective or we shipped the wrong item, we send you a return shipping label. For other returns, return shipping may be the customer's responsibility. Please contact us before sending anything back so we can give you the right instructions.

Contact TecDale directly: email techsupport@tecdale.com or call 1-833-933-8324, and include your marketplace order number. Marketplace sites pass support for seller products to us, so coming straight to us is the fastest way to get help.

Every listing shows the Windows version installed: Windows 11 Pro or Windows 10 Pro.

Microsoft supports Windows 11 on Intel 8th generation and newer processors, and on AMD Ryzen 2000 series and newer. Computers with older processors (for example Intel 6th or 7th generation) come with Windows 10 Pro. If Windows 11 matters to you, choose a listing that says Windows 11 Pro, or ask us before you buy.

Yes. Our warehouse and distribution centre at 1851-B Sandstone Manor, Pickering, ON L1W 3R9 has a showroom where walk-in customers can see and try computers, or pick up an online order. Call 1-833-933-8324 before you come to check the computer you want is in stock.

TecDale is an online store. We ship across Canada and to all 50 US states, with free shipping on orders over $149.99 CAD or $99.99 USD. Most in-stock orders are processed within one business day. We do not ship to PO Boxes in the USA. See shipping details.

Once your order is processed, you will receive an order confirmation email with your tracking number. You can track your order status using the tracking link provided in the email.

If you are unable to find the tracking details or need further help, please contact our customer support team.

We offer a 30-day return policy for most products. If you're not satisfied with your purchase, you can return it within 30 days for a full refund, exchange, or store credit, provided the item is in unused and original condition.

For returns and exchanges, please follow these steps:

Visit My Orders in your account.

Select the item and request a return.

You will receive return instructions with a return shipping label.

If you are having trouble logging into your account, try the following:

Ensure your email and password are entered correctly.

If you've forgotten your password, click "Forgot Password" to reset it.

Ensure you are using the correct email address associated with your account.

If the issue persists, please contact our Support Team at support@tecdale.com.

Some products may not be available due to high demand or may be temporarily out of stock. You can:

Contact us to inquire about restock dates.

Join the waiting list if an option is available on the product page.